Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

    • bdonvr@thelemmy.club
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      1 year ago

      You misunderstand my take.

      Automation should be a GOOD thing.

      But we live in a system in which you must work or starve. Automation takes away jobs faster than we can replace them (with equally or better paying jobs the displaced workers are qualified for).

      Under a better system we would see automation as slightly less work for society with no drop in quality of life or even a rise in quality of life, while the displaced workers will have no mad scramble to be retrained before they can’t pay rent.

      • Bernie Ecclestoned@sh.itjust.works
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        1 year ago

        We’ve yet to run out of jobs, and life is measurably better for the vast majority of people compared to just a hundred years ago.

        There is actually a shortage of labour in major economies

        • bdonvr@thelemmy.club
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          1 year ago

          In terms of medically and technologically? Sure. I’d hands down rather be an average person today than in 1860 or whatever.

          In terms of say, home ownership, age of retirement, weight, social life, financial security, time off, etc - things that actually make our now longer lives fufilling - how have those trended in the western world since say, the 40’s?

          If I took just one average job of these so many “available”, could I support kids and have financial security in decent housing?

          • Bernie Ecclestoned@sh.itjust.works
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            1 year ago

            https://80000hours.org/2023/02/is-the-world-getting-better-or-worse/

            High paying jobs go to highly skilled workers. If you want to earn more, learn more.

            If you live in Germany, I’d say yes. Their home ownership levels are one of the lowest yet they are the richest in Europe and there are plenty of technical jobs that pay extremely well.

            We are at a tipping point again where companies have had too much benefit from the productivity of labour. That balance will shift with more employees taking direct action, the same as it always does.

            • Mojojojo1993@lemmy.world
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              1 year ago

              Hope you like your life. If everyone goes and gets a “high” paying job. No nurses doctors psychology counselling teachers fruit pickers cleaners garbage collectors civil servants police ambulance.

              Your ignorance if woeful. We don’t need 8 billion devs, bankers degenerate gamblers CEOs coders and aresholes. We need face to face people doing jobs only humans can do.

              Stick your rich list up your ass

              • Bernie Ecclestoned@sh.itjust.works
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                1 year ago

                Their wages haven’t beaten inflation, now they’re on strike.

                I suggest you read up on the energy shock of the 1970s, it’s very similar.

                No need to be rude, cunt.

                • Mojojojo1993@lemmy.world
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                  1 year ago

                  I know a lil bit about it. But how does that change what I said ? Who’s on strike ? Lots of places are striking.

                  Because inflation and bubbles are starting to break. Hopefully will be a full meltdown soon. Gotta change the system.

                  Fair enough. You just seem entitled and I hate that. But fair. Gid cunt or bad ?