In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI::In a Twitter thread, a Shopify (TSX: SHOP) employee has broken their non-disclosure agreement (NDA) to shed light on the

  • harold@lemmy.worldEnglish
    3·
    1 year ago

    This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle regurgitating policy disguised as customer service, this is to reduce production cost and the bottom line. this ‘chatbot’/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology. (after they blame the do nothing employees and ppl realise what they replaced it with was shit/‘AI’)

    this is not advancement/progression this is a regression

    budget cuts for a dying corporation

    edit: did my own LLM research

    • phx@lemmy.caEnglish
      1·
      1 year ago

      I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns

      • harold@lemmy.worldEnglish
        1·
        1 year ago

        “basic scripted jobs” can replace CEO/C exec/HR too this has nothing to do with it now.